This job ad has been posted over 60 days ago...
2
applicants
Associate – Customer Collection Call Center
at
Adecco Personnel Sdn Bhd
in
Location : Shah Alam, Selangor
JOB SUMMARY
Handle all escalated cases from incoming customer inquiries & complaints via phone with utmost professionalism and ensure high quality customer service is provided at all times.
RESPONSIBILITIES
• Instigate collection calls to maximize debt recovery and to ensure assigned collection target are met.
• Proactively follow-up on remedial actions on delinquent accounts in order to ensure payment related issues are resolve and thus minimizing churn rate and increase customer satisfaction.
• Managing and updating of subscribers details to ensure accounts under portfolio assigned are contactable should any need arise.
• Responsible for termination of the 90 days->150days aging accounts
• To be flexible in handling and taking various assignments or projects given to you in other functions within GBVAS Segment or Contact Centre.
If you are interested in this job opportunity, please contact Razif/Samuel at +603 55128877 for more information.
For more jobs opportunities with Digi, click on http://www.adecco-asia.com/malaysia/Digi/index.htm
We regret that only short listed candidates will be notified.
JOB SUMMARY
Handle all escalated cases from incoming customer inquiries & complaints via phone with utmost professionalism and ensure high quality customer service is provided at all times.
RESPONSIBILITIES
• Instigate collection calls to maximize debt recovery and to ensure assigned collection target are met.
• Proactively follow-up on remedial actions on delinquent accounts in order to ensure payment related issues are resolve and thus minimizing churn rate and increase customer satisfaction.
• Managing and updating of subscribers details to ensure accounts under portfolio assigned are contactable should any need arise.
• Responsible for termination of the 90 days->150days aging accounts
• To be flexible in handling and taking various assignments or projects given to you in other functions within GBVAS Segment or Contact Centre.
If you are interested in this job opportunity, please contact Razif/Samuel at +603 55128877 for more information.
For more jobs opportunities with Digi, click on http://www.adecco-asia.com/malaysia/Digi/index.htm
We regret that only short listed candidates will be notified.
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Published at 09-11-2009
Viewed: 1544 times
Viewed: 1544 times