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applicants

Responsibilities:

Summary :
AIG Travel Assist provides 24-hour Emergency Travel Assistance Services to anyone who has purchased a travel insurance policy from an AIG company. We act as their emergency help-line during their travels for such issues as lost passport replacement, airline/hotel reservation changes, referral to a qualified attorney or physician, emergency medical evacuation – among others. Our services are available worldwide and 24-hours a day from our assistance center located in Malaysia – one of 5 such centers AIG Travel Assist has around the world.

The Travel Assistance Coordinator is a core member of the Kuala Lumpur Assistance Team. He/she is responsible for delivering quality Emergency Travel Assistance Services to our customers around the world, around the clock. This role reports into the Travel Assistance Supervisor

The Travel Assistance Coordinator’s responsibilities include:

• Respond to policyholders’ enquiries offering appropriate solutions and information
• Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations
• Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
• Schedule and make follow-up calls on complex cases to customers
• Liaise with vendors, involved third-parties and family members during active cases
• Enter all case-related documentation into the relevant systems
• Perform other related duties as required
• Ability to do shift work

Requirements:
Knowledge and Skills

• Bachelor’s degree preferred, or 2 years’ equivalent work experience
• Demonstrated customer service experience
• Proficiency in English and ability to speak/read/write an additional regional language (Bahasa Malaysian, Bahasa Indonesian, Thai, Vietnamese, Tagalog, Mandarin, Cantonese)
• Ability to reason and solve complex problems
• Excellent interpersonal skills
• Oral and written communication proficiency
• Excellent telephone and computer skills.

To apply: Send in your resume, stating what you could contribute to our team, and how your qualifications and experience fit with the above requirements. Be sure to include contact details for at least two professional and one personal referee and expected remuneration.

Human Resource Manager
AIG-Software International JV Sdn Bhd
G-1, Enterprise 1, Technology Park Malaysia
Bukit Jalil, 57000 Kuala Lumpur
Email : hrm@aigsi.com