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CUSTOMER RELATIONS EXECUTIVE
at
Seri Mahligai
in Selangor
CUSTOMER RELATIONS RESPRESENTATIVE/EXECUTIVE
( Shah Alam ) Salary - RM 1500 - 2000
Responsibilities:
•Ensure that customers’ feedback (via emails, faxes and letters) is attended to according to standards set. Co-ordinate with the relevant stakeholders to investigate and respond to customers.
•Building an effective relationship with existing and potential customers. Identify and qualify opportunities for cross selling Basis Bay’s product and solutions to generate business and increase profitability.
•Identify and highlight issues that impact our policies, processes and procedures to the Service Improvement team for the necessary changes/improvements.
•Prepare reports, charts and other documents at regular interval of time.
•Responsible for all internal databases. Maintain and update records in CRM system accurately and in accordance with data protection requirements.
Requirements :
•At least a SPM certification.
•1 year experience in Customer Service environment preferred. Fresh graduates are encouraged to apply.
•Pleasant personality with good customer service orientation.
•Excellent interpersonal skills.
•Excellent spoken and written communication skills.
•Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint.
•Independent and able to work under minimal supervision.
•Able to perform in a fast-paced environment and work well under pressure.
•Female 22 – 28 years old
If interested kindly send me your updates resume or contact me at below details:
Tel: +603 2282 5444
HP: +012 2358316
E-mail: cynthia@serimahligai.com
( Shah Alam ) Salary - RM 1500 - 2000
Responsibilities:
•Ensure that customers’ feedback (via emails, faxes and letters) is attended to according to standards set. Co-ordinate with the relevant stakeholders to investigate and respond to customers.
•Building an effective relationship with existing and potential customers. Identify and qualify opportunities for cross selling Basis Bay’s product and solutions to generate business and increase profitability.
•Identify and highlight issues that impact our policies, processes and procedures to the Service Improvement team for the necessary changes/improvements.
•Prepare reports, charts and other documents at regular interval of time.
•Responsible for all internal databases. Maintain and update records in CRM system accurately and in accordance with data protection requirements.
Requirements :
•At least a SPM certification.
•1 year experience in Customer Service environment preferred. Fresh graduates are encouraged to apply.
•Pleasant personality with good customer service orientation.
•Excellent interpersonal skills.
•Excellent spoken and written communication skills.
•Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint.
•Independent and able to work under minimal supervision.
•Able to perform in a fast-paced environment and work well under pressure.
•Female 22 – 28 years old
If interested kindly send me your updates resume or contact me at below details:
Tel: +603 2282 5444
HP: +012 2358316
E-mail: cynthia@serimahligai.com
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Published at 13-01-2010
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Viewed: 580 times