This job ad has been posted over 60 days ago...
1
applicant
Customer Relation Representative
at
Seri Mahligai Sdn Bhd
in Selangor
Responsibilities:
• Ensure that customers’ feedback (via emails, faxes and letters) is attended to according to standards set. Co-ordinate with the relevant stakeholders to investigate and respond to customers.
• Building an effective relationship with existing and potential customers. Identify and qualify opportunities for cross selling Basis Bay’s product and solutions to generate business and increase profitability.
• Identify and highlight issues that impact our policies, processes and procedures to the Service Improvement team for the necessary changes/improvements.
• Prepare reports, charts and other documents at regular interval of time.
• Responsible for all internal databases. Maintain and update records in CRM system accurately and in accordance with data protection requirements.
Requirements :
• At least a SPM certification.
• 1 year experience in Customer Service environment preferred. Fresh graduates are encouraged to apply.
• Pleasant personality with good customer service orientation.
• Excellent interpersonal skills.
• Excellent spoken and written communication skills.
• Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint.
• Independent and able to work under minimal supervision.
• Able to perform in a fast-paced environment and work well under pressure.
Interested applicants please submit complete resume with details on academic qualifications, past working experience, availability, current & expected salaries, contact telephone no. and a scanned photo by email to: suzy@serimahligai.com for an interview consideration. Only short listed candidates will be notified.
• Ensure that customers’ feedback (via emails, faxes and letters) is attended to according to standards set. Co-ordinate with the relevant stakeholders to investigate and respond to customers.
• Building an effective relationship with existing and potential customers. Identify and qualify opportunities for cross selling Basis Bay’s product and solutions to generate business and increase profitability.
• Identify and highlight issues that impact our policies, processes and procedures to the Service Improvement team for the necessary changes/improvements.
• Prepare reports, charts and other documents at regular interval of time.
• Responsible for all internal databases. Maintain and update records in CRM system accurately and in accordance with data protection requirements.
Requirements :
• At least a SPM certification.
• 1 year experience in Customer Service environment preferred. Fresh graduates are encouraged to apply.
• Pleasant personality with good customer service orientation.
• Excellent interpersonal skills.
• Excellent spoken and written communication skills.
• Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint.
• Independent and able to work under minimal supervision.
• Able to perform in a fast-paced environment and work well under pressure.
Interested applicants please submit complete resume with details on academic qualifications, past working experience, availability, current & expected salaries, contact telephone no. and a scanned photo by email to: suzy@serimahligai.com for an interview consideration. Only short listed candidates will be notified.
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Published at 26-01-2010
Viewed: 625 times
Viewed: 625 times