applicants
Helpdesk Analyst Level 1
at
A. P. Seri Mahligai Sdn Bhd
in Kuala Lumpur
Our client is an ICT service-provider company. They are actively looking for candidates to fill the Helpdesk Analyst position for their new project.
Responsibilities:
1. Answers calls within stated time guidelines.
2. Analysis and interprets client inquiries to ascertain and solve issue.
3. Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
4. Escalates calls within stated guidelines.
5. Provides information, advice or instruction in response to client inquiries.
6. Provides a high degree of client satisfaction in all work undertaken.
7. Receives and records client inquiries and processes paperwork/systems relevant to client queries.
8. Liaises internally to enable client queries to be answered and problems solved.
Requirements:
1. Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in Computer Science/Information Technology or equivalent.
2. Fresh graduates/Entry level applicants are encouraged to apply.
3. Excellent in English language would be an added advantage.
4. Ability to work on shift environment is mandatory.
Interested applicants are advised to send resume directly to:
Nurdalila Ahamad
Recruitment Consultant
Tel : +603 2282 5391
E-mail: dalila@serimahligai.com
Wish you all the best!
*we regret that only shortlisted candidates will be notified
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