This job ad has been posted over 60 days ago...
1
applicant
Vacancy Customer Executive.
at
Mohd Adham
in Kuala Lumpur
Location : jaln Sultan Ismail
Salary : Day shift : RM2000 - RM2500
Night Shift : Rm2500 - RM 3500
(Permanent Base)
COMPETENCIES:
• Develop and maintain working knowledge of Prometric testing systems and software
• Provide first and second-level support for technical problems submitted by Prometric testing centers via all forms of communication modes, including phone, fax, email and internet chat.
• Accurately record all activities undertaken by creating Magic tickets in the Magic Service Desk call tracking system.
• Escalate Magic tickets to appropriate Magic groups or users as required, and follow up accordingly
• Monitor specified Magic queues, ensuring appropriate action taken on all personally assigned tickets
• Ensure all problems are resolved in accordance with metrics, or escalated to management
• Submit or maintain Magic Knowledgebase documents as necessary using outlined procedures
• Work with other Help Desk staff or relevant departments to resolve problems
• Identify problem patterns, and make recommendations as to suggested resolutions
• Escalate or forward non-Help Desk related problems/activities to appropriate department
• Liaise with other departments as necessary for sharing or updating of information
• Maintain and contribute to the Help Desk portion of Channel website on www.prometric.com/aptc
• Assist in special product-related troubleshooting efforts with other departments as required
• Participate in staff meetings, training programs and team events as required
• Working hours may revolve around shifts depending on local time-zone support needs
EXPERIENCE/QUALIFICATIONS:
• 2 years of experience in a technical and/or help desk support capacity
• Demonstrated knowledge of a variety of current operating systems
• Good general knowledge of hardware and software used across a variety of platforms
• Sound working knowledge of networks – particularly Novell and Windows 2000
• Familiarity with data communications, Internet protocols and modems
• Able to read and interpret documents such as operating instructions and procedure manuals etc
• Must have effective oral and written communication skills in local language and English
• Ability to work as a member of a team, and to work unsupervised
• A+ or Microsoft Certified Professional certification desirable
If interest please contact adham at :
email : adham@serimaligai.com
Office : 03-22825457
mobile : 019-5152379
Salary : Day shift : RM2000 - RM2500
Night Shift : Rm2500 - RM 3500
(Permanent Base)
COMPETENCIES:
• Develop and maintain working knowledge of Prometric testing systems and software
• Provide first and second-level support for technical problems submitted by Prometric testing centers via all forms of communication modes, including phone, fax, email and internet chat.
• Accurately record all activities undertaken by creating Magic tickets in the Magic Service Desk call tracking system.
• Escalate Magic tickets to appropriate Magic groups or users as required, and follow up accordingly
• Monitor specified Magic queues, ensuring appropriate action taken on all personally assigned tickets
• Ensure all problems are resolved in accordance with metrics, or escalated to management
• Submit or maintain Magic Knowledgebase documents as necessary using outlined procedures
• Work with other Help Desk staff or relevant departments to resolve problems
• Identify problem patterns, and make recommendations as to suggested resolutions
• Escalate or forward non-Help Desk related problems/activities to appropriate department
• Liaise with other departments as necessary for sharing or updating of information
• Maintain and contribute to the Help Desk portion of Channel website on www.prometric.com/aptc
• Assist in special product-related troubleshooting efforts with other departments as required
• Participate in staff meetings, training programs and team events as required
• Working hours may revolve around shifts depending on local time-zone support needs
EXPERIENCE/QUALIFICATIONS:
• 2 years of experience in a technical and/or help desk support capacity
• Demonstrated knowledge of a variety of current operating systems
• Good general knowledge of hardware and software used across a variety of platforms
• Sound working knowledge of networks – particularly Novell and Windows 2000
• Familiarity with data communications, Internet protocols and modems
• Able to read and interpret documents such as operating instructions and procedure manuals etc
• Must have effective oral and written communication skills in local language and English
• Ability to work as a member of a team, and to work unsupervised
• A+ or Microsoft Certified Professional certification desirable
If interest please contact adham at :
email : adham@serimaligai.com
Office : 03-22825457
mobile : 019-5152379
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Published at 11-02-2010
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