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0
applicants
CUSTOMER RELATIONS RESPRESENTATIVE/EXECUTIVE (Contract 3months + 3 months)
at
Seri Mahligai Sdn Bhd
in
Responsibilities:
• Ensure that customers’ feedback (via emails, faxes and letters) is attended to according to standards set. Co-ordinate with the relevant stakeholders to investigate and respond to customers.
• Building an effective relationship with existing and potential customers. Identify and qualify opportunities for cross selling Basis Bay’s product and solutions to generate business and increase profitability.
• Identify and highlight issues that impact our policies, processes and procedures to the Service Improvement team for the necessary changes/improvements.
• Prepare reports, charts and other documents at regular interval of time.
• Responsible for all internal databases. Maintain and update records in CRM system accurately and in accordance with data protection requirements.
Requirements :
• At least a SPM certification.
• 1 year experience in Customer Service environment preferred. Fresh graduates are encouraged to apply.
• Pleasant personality with good customer service orientation.
• Excellent interpersonal skills.
• Excellent spoken and written communication skills.
• Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint.
• Independent and able to work under minimal supervision.
• Able to perform in a fast-paced environment and work well under pressure.
Interested candidates kindly send your resume to talent@serimahligai.com or suzy@serimahligai.com or call us at 03-22825420
• Ensure that customers’ feedback (via emails, faxes and letters) is attended to according to standards set. Co-ordinate with the relevant stakeholders to investigate and respond to customers.
• Building an effective relationship with existing and potential customers. Identify and qualify opportunities for cross selling Basis Bay’s product and solutions to generate business and increase profitability.
• Identify and highlight issues that impact our policies, processes and procedures to the Service Improvement team for the necessary changes/improvements.
• Prepare reports, charts and other documents at regular interval of time.
• Responsible for all internal databases. Maintain and update records in CRM system accurately and in accordance with data protection requirements.
Requirements :
• At least a SPM certification.
• 1 year experience in Customer Service environment preferred. Fresh graduates are encouraged to apply.
• Pleasant personality with good customer service orientation.
• Excellent interpersonal skills.
• Excellent spoken and written communication skills.
• Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint.
• Independent and able to work under minimal supervision.
• Able to perform in a fast-paced environment and work well under pressure.
Interested candidates kindly send your resume to talent@serimahligai.com or suzy@serimahligai.com or call us at 03-22825420
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Published at 26-02-2010
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