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applicants
Helpdesk Analyst - KL Sentral
at
Seri Mahligai Sdn Bhd
in Kuala Lumpur
Responsibilities:
Job Purpose:
• Provide first line technical support to local and global clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of client problems, which may range from very straightforward problems through to more complicated issues. Jobholders are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction. It is a 24x7 operations.
Accountabilities:
• Answers calls within stated time guidelines.
• Analysis and interprets client inquiries to ascertain and solve issue.
• Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
• Escalates calls within stated guidelines.
• Provides information, advice or instruction in response to client inquiries.
• Provides a high degree of client satisfaction in all work undertaken.
• Receives and records client inquiries and processes paperwork/systems relevant to client queries.
• Liaises internally to enable client queries to be answered and problems solved.
Requirements:
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Proficient in English or Bahasa Malaysia or Both has added advantage.
• Ability to work on shift environment is mandatory.
Interested candidates kindly send your resume to talent@serimahligai.com or suzy@serimahligai.com or call us at 03-22825420
Job Purpose:
• Provide first line technical support to local and global clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of client problems, which may range from very straightforward problems through to more complicated issues. Jobholders are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction. It is a 24x7 operations.
Accountabilities:
• Answers calls within stated time guidelines.
• Analysis and interprets client inquiries to ascertain and solve issue.
• Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
• Escalates calls within stated guidelines.
• Provides information, advice or instruction in response to client inquiries.
• Provides a high degree of client satisfaction in all work undertaken.
• Receives and records client inquiries and processes paperwork/systems relevant to client queries.
• Liaises internally to enable client queries to be answered and problems solved.
Requirements:
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Fresh graduates/Entry level applicants are encouraged to apply.
• Proficient in English or Bahasa Malaysia or Both has added advantage.
• Ability to work on shift environment is mandatory.
Interested candidates kindly send your resume to talent@serimahligai.com or suzy@serimahligai.com or call us at 03-22825420
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Published at 26-02-2010
Viewed: 971 times
Viewed: 971 times