This job ad has been posted over 60 days ago...
2
applicants
Customer Service Supervisor
at
JR Sdn Bhd
in Selangor
I am a recruitment specialist. My client, a MNC company in PJ is looking for potential candidate to fill the above position.
Job Responsibilities:
1. To manage a team of 4-5 customer service executives; provide guidance and ensure strong teamwork among team members.
2. To plan and manage the daily activities or the customer service team i.e answering of incoming calls & enquiries, order processing, enrollments, resolution of customer issues etc are carried out in a timely & accurate manner.
3. To manage customer expectations and ensure customer requests and issues are attended to according to KPIs and SLAs; timely escalation to inmmediate superior on critical and unresolved incidents.
4. To assist the Operations Manager I leading the customer service department with effective management of the complaint resolution process and implementation of service standards and quality objectives.
5. Coordinate day-to-day operations with all levels in the organization and external parties including third party logistic service provider.
6. Monitor and analyze problems and resolutions; assist to compile regular operational performance reports of the customer service center for analysis and continual improvement.
Job Requirements:
1. Minimum Diploma holder with experience in customer service and well versed with customer service functions and processes.
2. Manages a team of 4-5 customer service excutives.
3. Customer oriented with good communication skill.
Interested candidates please send your resume to me at pylai@jac-recruitment.my or call me at 012-6651036 - Miss Lai
Job Responsibilities:
1. To manage a team of 4-5 customer service executives; provide guidance and ensure strong teamwork among team members.
2. To plan and manage the daily activities or the customer service team i.e answering of incoming calls & enquiries, order processing, enrollments, resolution of customer issues etc are carried out in a timely & accurate manner.
3. To manage customer expectations and ensure customer requests and issues are attended to according to KPIs and SLAs; timely escalation to inmmediate superior on critical and unresolved incidents.
4. To assist the Operations Manager I leading the customer service department with effective management of the complaint resolution process and implementation of service standards and quality objectives.
5. Coordinate day-to-day operations with all levels in the organization and external parties including third party logistic service provider.
6. Monitor and analyze problems and resolutions; assist to compile regular operational performance reports of the customer service center for analysis and continual improvement.
Job Requirements:
1. Minimum Diploma holder with experience in customer service and well versed with customer service functions and processes.
2. Manages a team of 4-5 customer service excutives.
3. Customer oriented with good communication skill.
Interested candidates please send your resume to me at pylai@jac-recruitment.my or call me at 012-6651036 - Miss Lai
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Published at 06-04-2009
Viewed: 584 times
Viewed: 584 times