This job ad has been posted over 60 days ago...
1
applicant
Customer Service Executive
at
JR Sdn Bhd
in Selangor
I am a recruitment specialist. My client, a MNC company in PJ is looking for a Chinese female to fill the above position.
Job Responsibilities:
1. To manage a team of 4-5 customer service executives; provide guidance and ensure strong teamwork among team members.
2. To plan and manage the daily activities or the customer service team i.e answering of incoming calls & enquiries, order processing, enrollments, resolution of customer issues etc are carried out in a timely & accurate manner.
3. To manage customer expectations and ensure customer requests and issues are attended to according to KPIs and SLAs; timely escalation to inmmediate superior on critical and unresolved incidents.
4. To assist the Operations Manager I leading the customer service department with effective management of the complaint resolution process and implementation of service standards and quality objectives.
5. Coordinate day-to-day operations with all levels in the organization and external parties including third party logistic service provider.
6. Monitor and analyze problems and resolutions; assist to compile regular operational performance reports of the customer service center for analysis and continual improvement.
Job Requirements:
1. Minimum Diploma holder with experience in customer service and well versed with customer service functions and processes.
2. Demonstrate strong people skills, organized, good analytical ability and sound interpersonal skills.
3. Customer oriented with good communication skills. Candidate with experience in call center or service -oriented environment will be an added advantage.
4. Able to work under pressure in a fast paced environment.
5. Computer literate.
6. Required language(s)L Chinese, English
Interested candidates please send your resume to me at pylai@jac-recruitment.my or call me at 012-6651036 - Miss Lai
Job Responsibilities:
1. To manage a team of 4-5 customer service executives; provide guidance and ensure strong teamwork among team members.
2. To plan and manage the daily activities or the customer service team i.e answering of incoming calls & enquiries, order processing, enrollments, resolution of customer issues etc are carried out in a timely & accurate manner.
3. To manage customer expectations and ensure customer requests and issues are attended to according to KPIs and SLAs; timely escalation to inmmediate superior on critical and unresolved incidents.
4. To assist the Operations Manager I leading the customer service department with effective management of the complaint resolution process and implementation of service standards and quality objectives.
5. Coordinate day-to-day operations with all levels in the organization and external parties including third party logistic service provider.
6. Monitor and analyze problems and resolutions; assist to compile regular operational performance reports of the customer service center for analysis and continual improvement.
Job Requirements:
1. Minimum Diploma holder with experience in customer service and well versed with customer service functions and processes.
2. Demonstrate strong people skills, organized, good analytical ability and sound interpersonal skills.
3. Customer oriented with good communication skills. Candidate with experience in call center or service -oriented environment will be an added advantage.
4. Able to work under pressure in a fast paced environment.
5. Computer literate.
6. Required language(s)L Chinese, English
Interested candidates please send your resume to me at pylai@jac-recruitment.my or call me at 012-6651036 - Miss Lai
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Published at 06-04-2009
Viewed: 649 times
Viewed: 649 times