This job ad has been posted over 60 days ago...
11
applicants
CUSTOMER SERVICE EXECUTIVE - NIGHT SHIFT (PJ)
at
Agensi Perkerjaan Intelek Sdn Bhd
in Selangor
Employment Type: Permanent
Salary: RM1,800.00-2,500.00
Location:
Job Requirement
Years of Experience: Min 1-2 years experience
Qualification: Min SPM and Above
Job Description: Inbound transactions
1. To differentiate TNT’s service offering by providing customers with friendly and professional multi-channel communication during every inbound transaction and enquiry and to provide the customers with accurate information based in their needs.
2. Answer the telephone in accordance to the TNT Express telephone policy.
3. Proactive approach to customer requirements based on historic transactions, if applicable.
4. Proactively provide customers with accurate product and pricing information based on their needs.
5. Proactively ensure that customers are aware of necessary paperwork and any special instructions.
6. Communicate accurate and complete shipments statuses from the track and trace system.
7. Provide first line support on how to use TNT´s self service tools and services (IVR and web services)
8. Provide solutions and alternatives based on customer needs.
9. Where first call resolution cannot be achieved communicates the appropriate call back time to the customer, and ensures this is in line with agreed timeframes of the Support team or other departments.
Revenue retention
1. To identify and act on selling opportunities to retain revenue, whilst providing suitable solutions to customers’ requirements.
2. Conversion of price and transit time enquiries into bookings.
3. Promote premium products based on customer needs.
4. Pass unconverted price enquiries to sales via leads with accurate information.
5. Promote CIT applications and self-service to customers.
Outbound transactions
1. To deal with booking exceptions and/or with cross-location booking calls/e-mails in a productive and high quality manner.
2. Check collection availability from sending customer and arrange consignment note completion.
3. Check exceptions regularly and proactively call customers to advise of collection problems.
4. Resolve booking exceptions as required.
Administration
1. To ensure transactional information and system entries are completed in an accurate, complete and timely manner.
2. Accurately enter the required data into the booking system to facilitate correct and complete consignment collection.
3. Record accurate details for the Support team follow-up where first call resolution cannot be achieved.
4. Record accurate details where follow up by another department is required.
5. Where an enquiry is not converted, ensure all system entries are complete so accurate Sales follow up can occur.
Salary: RM1,800.00-2,500.00
Location:
Job Requirement
Years of Experience: Min 1-2 years experience
Qualification: Min SPM and Above
Job Description: Inbound transactions
1. To differentiate TNT’s service offering by providing customers with friendly and professional multi-channel communication during every inbound transaction and enquiry and to provide the customers with accurate information based in their needs.
2. Answer the telephone in accordance to the TNT Express telephone policy.
3. Proactive approach to customer requirements based on historic transactions, if applicable.
4. Proactively provide customers with accurate product and pricing information based on their needs.
5. Proactively ensure that customers are aware of necessary paperwork and any special instructions.
6. Communicate accurate and complete shipments statuses from the track and trace system.
7. Provide first line support on how to use TNT´s self service tools and services (IVR and web services)
8. Provide solutions and alternatives based on customer needs.
9. Where first call resolution cannot be achieved communicates the appropriate call back time to the customer, and ensures this is in line with agreed timeframes of the Support team or other departments.
Revenue retention
1. To identify and act on selling opportunities to retain revenue, whilst providing suitable solutions to customers’ requirements.
2. Conversion of price and transit time enquiries into bookings.
3. Promote premium products based on customer needs.
4. Pass unconverted price enquiries to sales via leads with accurate information.
5. Promote CIT applications and self-service to customers.
Outbound transactions
1. To deal with booking exceptions and/or with cross-location booking calls/e-mails in a productive and high quality manner.
2. Check collection availability from sending customer and arrange consignment note completion.
3. Check exceptions regularly and proactively call customers to advise of collection problems.
4. Resolve booking exceptions as required.
Administration
1. To ensure transactional information and system entries are completed in an accurate, complete and timely manner.
2. Accurately enter the required data into the booking system to facilitate correct and complete consignment collection.
3. Record accurate details for the Support team follow-up where first call resolution cannot be achieved.
4. Record accurate details where follow up by another department is required.
5. Where an enquiry is not converted, ensure all system entries are complete so accurate Sales follow up can occur.
Fulfilling Careers With Agensi Perkerjaan Intelek Sdn Bhd
|
23-05-2009 |
BUSINESS DEVELOPMENT EXECUTIVE (SHAH ALAM) at Agensi Perkerjaan Intelek Sdn Bhd in Selangor |
|
23-05-2009 |
SITE PROJECT ENGINEER (KUALA LUMPUR & SHAH ALAM) at Agensi Perkerjaan Intelek Sdn Bhd, Anywhere |
|
23-05-2009 |
PURCHASING ASSISTANT (BANTING) at Agensi Perkerjaan Intelek Sdn Bhd, Anywhere |
Published at 23-05-2009
Viewed: 732 times
Viewed: 732 times